General conditions of sale

1. General information

• The website www.thetattauhome.com owned by THETATAU CORP SL, with CIF B72515109, hereinafter called THETATAUHOME.

• These General Sales Terms (“CGV”) shall be understood to be fully accepted by the Clients by the mere fact of placing an order or, or accepting an offer.

• The application, to the relations established between the Company and the Clients, of any other general conditions different from those present and those that the Clients may have, is expressly excluded, even if the Company had knowledge of them, without For this, it is necessary for the Company to make any type of reservation or caveat in this regard. The acceptance of any other general conditions will require, on the part of the Company, express consent, formulated in writing.

• The sales contract for a product purchased on the website is made up of the general conditions applicable at the time of the order and the purchase order. We invite you to read them before confirming your order. On the other hand, you declare to have full legal capacity to commit to accept these general conditions of sale.

2. The contents of the website

• The Company will take the greatest possible care so that the descriptions, drawings and, in general, the information contained in the catalogs and on its website are exact, notwithstanding which and, unless otherwise agreed, such elements will have a merely indicative value. and approximate, so they are not binding and no guarantee is given on them, so that the Company will not assume any responsibility for possible inaccuracies that may exist in its catalogs and website.

• The essential characteristics of the products and services offered for sale are presented on the website. The photographs, texts and technical sheets (provided by the producers and manufacturers) are the property of THETATAUHOME.

3. Validity of sales offers

• Our product and price offers are put on sale for defined periods. For products that are not available in stock in our warehouses, an average delivery time is indicated in our product sheets, our offers being subject to the availability of our suppliers.

• In case of ordering a product that is not available, you will be informed through your customer account on the website and/or by email as soon as possible. In addition, if the delivery time is not convenient for you, you can modify your order by contacting our customer service

4. Product price

• The prices will be applied according to the rate in force on the date of acceptance of the order or assignment. Price can be changed at any time without prior notice
• All prices displayed for products in THETATAUHOME do not include shipping costs.
• Unless expressly agreed, the prices displayed in THETATAUHOME are the final ones, in Euros (€), and include VAT, so the added VAT will be adjusted according to the client’s areas and we will pay it accordingly in accordance with the law .
• If, for any reason, during the operational management of the order there are increases in the applicable rates, THETATAUHOME will adjust the prices to the new rate, after notifying the Customer by email.
• In transactions carried out in a currency other than the Euro, any possible variation in the exchange rate, shipping costs and other additional expenses will be borne by the Client.
• THETATAUHOME reserves the right to invoice extraordinary charges for the acceptance of orders with a value lower than the minimum amount that is set at any time, as well as for services in the supply of orders that do not reach the minimum units indicated in the rates (lists of current prices.

5. Orders

5.1. Functioning

• To confirm an order, you must first identify yourself. To this end, you must complete, according to the information provided to you online, a form that we make available to you in which you must include the information necessary for your identification, including your names, surnames, telephone numbers, mailing addresses and email addresses, as well as billing and shipping addresses.

• Next, you must confirm your order definitively by clicking on the “Confirm order” button to demonstrate your commitment and acceptance of the general conditions of sale. From this moment, the purchase order is registered, and you will be informed of the order number, as well as a confirmation screen and/or an email confirmation. The data recorded by the THETATAUHOME company constitute proof of the nature, content and date of the order.

5.2. Order management

• To make any management and modification of the order after the order confirmation, we invite you to contact our customer service by email or by phone that appear in the contact section.

• It is not possible to modify or cancel the order for products supplied to special order or by reservation or that are out of catalog. If the buyer, despite everything, wishes to cancel the order and THETATAUHOME accepts, the cancellation fee is set at a minimum of 10% of the total amount of the order (VAT included).

• The invoicing includes the detail of the price of each product without VAT and, if applicable, the amount of VAT calculated on the subtotal (without VAT) and included in the total (VAT included).

6. Pay mode

• All products purchased at THETATAUHOME accept credit cards and multiple payment methods.

• All online payment technologies are provided by Stripe.

• After confirming the order, you will be redirected to our payment page and you will be asked for the corresponding payment information, such as card title, card number, validity date, CVV and other relevant payment information. During this process, THETATAUHOME cannot obtain any personal payment data, and all payment information is regulated by Stripe.

• THETATAUHOME does not have access to confidential information related to the means of payment by credit card, in accordance with current regulations.

• For reservation orders, the order will be considered valid after the customer has paid 30% of the final price of the order. After the product arrives, the customer is notified of the final payment and successfully completes the remaining 70% payment. THETATAUHOME will continue the service.

• Once the payment is completed and the receipt of the corresponding amount is confirmed by THETATAUHOME, the order will be considered as a valid order, otherwise the corresponding continuation services will not be provided, the order will be considered invalid and will be automatically canceled after 24 hours.

7. Delivery of the goods

7.1 Delivery operation

• Once the payment of the order has been made, THETATAUHOME will start the service of the merchandise, after confirming the inventory of the merchandise, the order will be ready for preparation in 48 hours.

• Once the order is ready to store, the customer will receive a delivery tracking email.

• In the event that the client needs to modify the delivery address, they must notify THETATAUHOME in advance by email or customer service, once the merchandise has been shipped or left the warehouse, the shipping data cannot be modified.

• The shipment of the merchandise will be carried out by a third-party transport company, Correos, UPS, MRW, DHL, GLS, etc. depending on the address where your order is delivered, and the characteristics of the merchandise.

• After the customer’s delivery confirmation, THETATAUHOME will receive the delivery information from the third-party shipping company, and the order will be considered complete.

7.2 Delivery period

• Once your order has been shipped, delivery time varies depending on the carrier selected and the destination. Feel free to ask us before you order.

• The delivery time of the reserved products purchased through THETATAUHOME website will depend on the specific circumstances. When the reserved products arrive and the client completes the final payment, we will start our delivery process.

• When there is any problem or obstacle in the delivery time, we will contact the customer by email and inform them in advance.

7.3. Goods risk

• The risks due to loss or deterioration of the goods will be transmitted to the Client and the Transport Company from the moment of their delivery or availability.

• In the event that the delivery or making available is delayed for reasons attributable to the Client, the transfer of risks will occur from the moment in which, in accordance with the agreement, the delivery or making available should have taken place.

7.4. Claims regarding the merchandise

• Claims relating to the number and state of the packaging of the goods supplied must be made immediately, at the time of delivery of the same, and a record of said claims must be made on the delivery note. Any subsequent claim related to these points is excluded.

• Claims relating to the number, condition, identification and references of the goods, as well as those relating to any visible or apparent defects, must be notified to the Company in writing and, in detail, as soon as possible and, in any case, within of the ten working days following the delivery date, always specifying the delivery note number. If the Client does not notify such defects within the indicated period, the goods will be considered accepted, except in what refers to the possible existence of hidden defects.

8. After sales service

8.1 Warranty Policy

All products sold through THETATAUHOME have a 3-year warranty for electrical products. (from the date shown on the invoice), and 6 months for non-flooded batteries.

For ¨PECRON¨ products of portable power stations, you have the following guarantee:

●  All portable power station products are warranted for 3 years, except flooded battery responses are warranted for 6 months. All other electrical parts have a three-year warranty.

●  Products damaged by use without following the instructions/Product Safety Manual Book are not included in the warranty.

●  All portable power station products that are damaged by water or submersion are not included in the warranty.

●  The products damaged by the case of exceeding the use of nominal power output, or with the load of use of nominal power input, are not included in the guarantee.

●  All products damaged by the case of not using charging with solar panels sold through THETATAUHOME, are not included in the guarantee

●  All products damaged by the case of falls, blows, breakage , improper use and / or human factors, are not included in the guarantee.

In addition, we will bear all shipping costs for as long as we order the product to be in warranty. If the product is not covered by the warranty, we will charge you for other costs such as shipping and related testing.

Please, for any query, you must fill out the after-sales form in the contact bar. or you can also send email to soporte@emove.homes

8.2 Cancellation policy

After placing an order on www.thetatauhome.com, a full no reason cancellation service will be provided, which you must satisfy:

Users can request a full refund within 24 hours after placing an order on www.thetatauhome.com.

Please note that we will charge a transaction fee if you request a refund within 24 hours of placing the order and before users are notified of the shipment.

Orders cannot be canceled after notification of shipment is received.

8.3 Return Policy

For all purchases made through THETATAUHOME, we will offer a no questions asked 14 day equivalent value return or exchange.

Return

If you are not satisfied with your purchase, you can return your purchased items that are complete, unused and in their original packaging within 14 days of receipt (dates are calculated from the invoice date) to access the change or return.

All return paperwork, shipping costs and transaction fees will be charged to the buyer.

If 14 days have passed since your purchase, we cannot offer a return or exchange.

In case of quality problems, we will give you a full refund or provide a free replacement item within 30 days of receipt of items.

Then contact THETATAUHOME assistance service through soporte@emove.homes or fill in the after-sales form in the contact bar to obtain return instructions.

Return process

When starting the return process, you must first fill out our after-sales form, upload your order number and order invoice, and contact us. Or, you can also request the return procedure directly by email to soporte@emove.homes .

To start the return process, it is mandatory to provide us with your order number and the purchase invoice.

8.4 Refund

Once you have returned the product to our warehouse, we will issue a refund within 14 business days. You will receive an email notification when your order is refunded. If you have not received your refund after 14 business days, please contact us at support@emove.homes.

9. Responsibilities

9.1 Disclaimers and Warranties

The products are not recommended for use in powering safety-related medical devices, including but not limited to CPAP (Continuous Positive Airway Pressure Machines), ECMO (Extracorporeal Membrane Oxygenation Ventilators), etc. If they are used for general medical devices, please consider the state of the battery and do not exhaust the battery.//Applicable to all products that need power

When using electrical products, electromagnetic fields will inevitably be generated, which may affect the normal operation of implantable medical devices and personal medical devices, such as pacemakers, cochlear implants, hearing aids, defibrillators, etc. If these medical devices are used, consult manufacturers for restrictions on the use of related devices to ensure a safe distance between operating products and implantable medical devices (such as pacemakers, cochlear implants, hearing aids, defibrillators, etc.)./ /Applicable to all products that need electrical power.

If you use charging batteries to charge products that require electrical power, please ensure that you have clearly understood the usage specifications set forth by the local charging battery operator and have strictly followed them to avoid adverse consequences.

EXCEPT AS EXPRESSLY PROVIDED IN THETATAUHOME’S WARRANTY POLICY (POLICY AVAILABLE AT THETATUHOME Warranty Policy), THE PRODUCT AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT NO WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, THETATAUHOME ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, EXCEPT AS EXPRESSLY PROVIDED IN THE THETATAUHOME WARRANTY POLICY, WHETHER EXPRESS OR IMPLIED, IN CONNECTION WITH THE PRODUCT, ITS ACCESSORIES AND ALL MATERIALS, INCLUDING: (A) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE; AND (B) ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE PRACTICE. THETATAUHOME ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN THE THETATAUHOME WARRANTY POLICY, THAT THE PRODUCT OR ANY PART THEREOF, ITS ACCESSORIES OR ANY MATERIAL, WILL OPERATE UNINTERRUPTED, SECURE OR FREE OF ERRORS, VIRUSES OR OTHER COMPONENTS HARMFUL, AND DO NOT GUARANTEE THAT THESE PROBLEMS WILL BE CORRECTED. TO THE EXTENT PERMITTED BY LAW, NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED FROM THE PRODUCT, ITS ACCESSORIES OR ANY MATERIAL SHALL CREATE ANY WARRANTIES IN ADDITION TO THE THETATAUHOME ENTITIES OR THE PRODUCT THAN EXPRESSLY STATED IN THESE TERMS. . YOU ASSUME ENTIRE RISK FOR ANY DAMAGE RESULTING FROM THE USE OF OR ACCESS TO THE PRODUCT, ITS ACCESSORIES AND ANY MATERIALS, NOT ATTRIBUTABLE TO THE THETATAUHOME ENTITIES OR THE PRODUCT. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE USING THE PRODUCT AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE TO YOUR PROPERTY OR THE PROPERTY OF THIRD PARTIES, OR LOSS OF DATA RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCT AND FOR WHICH THETATAUHOME ENTITIES CANNOT BE LIABLE UNDER THE TERMS. SOME JURISDICTIONS MAY PROHIBIT DISCLAIMER OF WARRANTIES, IN PARTICULAR THE DISCLAIMER OF WARRANTIES PROVIDED OR IMPLIED BY LAW (SUCH AS STATUTORY WARRANTIES OF CONFORMITY OF GOODS OFFERED TO EU CONSUMERS) AND YOUR RIGHTS MAY DIFFER FROM JURISDICTION TO JURISDICTION.

9.2 Limitation of liability

IN NO EVENT SHALL THETATAU CORP SL ENTITIES BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF PROFESSIONAL REPUTATION, OR ANY OTHER PERSONAL LOSS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR ACCESS OR YOUR INABILITY TO USE OR ACCESS THE PRODUCT, ITS ACCESSORIES OR ANY MATERIALS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, IF ANY THETATAU CORP ENTITY HAS OR NOT BEEN INFORMED OF THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

FURTHER, NOTHING IN THESE TERMS LIMITS OR EXCLUDES YOUR OR OUR LIABILITY FOR WILLFUL VIOLATION OF THESE TERMS, FRAUDULENT STATEMENTS, FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR THAT OF OUR AGENTS OR EMPLOYEES, OR OTHERWISE LIABILITY WHICH MAY NOT BE LIMITED OR EXCLUDED BY LAW.

EACH PROVISION OF THESE TERMS THAT SETS FORTH A LIMITATION OF LIABILITY, A DISCLAIMER OF WARRANTIES, OR AN EXCLUSION OF DAMAGES IS INTENDED TO AND IS THE ALLOCATION OF RISK BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE TERMS NEGOTIATED BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 8 SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.   Applicable Law and Jurisdiction

The relations between the Company and the Client will be governed by Spanish Law of a general common nature (Commercial Code, Civil Code, and other regulations of national scope). In the event that the Client is a foreign entity, the application of the United Nations Convention on the International Sale of Goods (CISG) is expressly excluded, as well as any other norm of uniform law of supranational scope. The application of the conflict rules of Spanish Law is also expressly excluded, in particular, the forwarding rules.

Any dispute or controversy that may arise between the parties in relation to these CGV and/or the contracts signed under them, will be substantiated before the Jurisdiction of the courts and tribunals of the city of Barcelona (Spain). Notwithstanding this and, if it so wishes, the Company may take legal action against the Client before the courts of the latter’s domicile. In any case, the legal provisions on this matter of an imperative nature are accepted.